Refund & Cancellation

We take pride in the quality of our physical QR smart tags. If your ordered tags arrive physically damaged, torn, or with misaligned print markers, you are eligible to request a replacement or a full refund within 7 days of delivery. To initiate a refund, please send photos of the damaged product along with your order confirmation ID to our support channels.

Orders can only be cancelled prior to product dispatch. Once tags have been shipped from our distribution centers, cancellations are no longer permitted. In the case of optional subscription services, you may cancel renewal at any time; however, no partial refunds will be generated for the remaining duration of the active subscription period.

Refunds and returns will not be processed under the following circumstances:

• Requests made after the 7-day post-delivery eligibility window has closed.
• QR codes that have already been registered, activated, and linked to a user profile in our database.
• Physical wear-and-tear, scratches, or adhesive failure due to improper surface cleaning during application.
• Custom-printed tag packages featuring personalized corporate logos or custom artwork.

To register a refund or cancellation request, contact our helpdesk at support@bhalamanush.in. Approved refund claims are credited directly to your original payment gateway source within 5 to 7 business days.